Plan the home changes before the return home.

Get the installation requirements together.

Ask the care team what is required for the home setup and who is responsible for selecting equipment. If the recommendations include specific bars, seats, rails or measurements, share those details with the installer. Keep private health information out of routine project messages.

Check the actual route into the home.

The person may use a different entrance or mobility aid when they return. Include the doorway, steps, landing and the route to the rooms they will use. Bring questions about mobility and transfers back to the care team.

• Entrance and threshold
• Access to the bedroom and bathroom
• Stairs that must be used
• Recommended supports and equipment

Confirm timing before relying on it.

Tell us the date you are working toward. Product availability, wall preparation, approvals and other trades can affect the schedule. Get a clear confirmation of the work and timing before making plans around an installation.

Agree who coordinates the job.

Choose one contact for the quote and scheduling, while keeping the homeowner involved. Confirm access, who can approve changes and who needs the completion information. If site conditions differ from the recommendation, resolve the question before fitting the equipment.